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Practical information

Make Maastricht yours!

Get all the information about finances, health, housing, transport, sports, community, events, media and more from mymaastricht.nl and/or www.maastrichtuniversity.nl/lifeum

Daily expenses

What kind of expenses should you expect when coming to the Netherlands?
Learn all about this via www.studyinholland.nl/practical-matters/daily-expenses

UM card

During the ‘Welcome by the FPN IRO meeting’ in the introduction week you will receive your UM-card and a Certificate of Enrolment.
You need your UM-card to:
- identify yourself during exams - borrow books from the University Library
- make copies and print outs at the copy/print machines - purchase items from the coffee corner, pay for your meals at the university restaurant

You can charge your UM card with money, debit or credit card at machines in the FPN building. If your UM card is not functioning properly or you lose it or it gets stolen, you can leave it for repair/apply for a new card at the reception of the FPN building.

Wireless network 

In the university buildings you can use the wireless network. More information on WiFi can be found on the manuals section of the ICTS home page Create a connection > setup wireless on. > choose your device from the list and follow the prescribed instructions. 

Photocopy facilities

Maastricht University has the print facility ‘Ricoh myPrint’, which allows you to print from the (student) workstation, your own laptop or (home) PC and your smartphone or tablet. For more information check Ricoh myPrint.

Student advisors

The student advisors can give personal advice and counselling in case of study delay due to illness or other personal circumstances. The FPN student advisors are: Gerda Galenkamp, Aimée Coenen, Marin Been, Olga Penninger. All conversations with the student advisor are strictly confidential.

If necessary, the student advisor may refer to others or mediate between student and Faculty. In case of study delay or if, for whatever reason, the study has come to a deadlock, students should contact the student advisor as soon as possible. Appointments with the student advisors can be made via the Service Desk. If you only have a short question you can go to the walk-in hour on Monday-Wednesday-Friday from 10-11 a.m. The service desk knows which student advisor is having the walk-in hour at which location.

Randwyck campus

FPN Student Association Luna-tik

Luna-tik is the study association of the Faculty of Psychology and Neuroscience. Luna-til is not only for all the bachelor and master psychology students in Maastricht but also for YOU as an exchange student. Luna-tik's aim is to bring psychology students together by organizing a range of activities; including workshops, lectures, parties, city-trips and excursions. Click here for more information about Luna-tik.

Healthcare and Liability Insurance

Medical costs can be very high in the Netherlands, especially if specialised help from a hospital is required. Therefore it is important to be properly insured. International students in the Netherlands are required by law to have adequate health and third party liability insurance. We strongly recommend you to take out travel insurance as well, especially if you plan to travel during your stay. You are responsible for taking out insurance; Maastricht University will NOT do this for you.

Please check if your insurance policy in your home country covers your stay in the Netherlands, otherwise you will have to take out private insurance. Maastricht University recommends AON. Their insurance policies include health, liability and travel insurance. You are free to find your own, but it is always your responsibility to check whether coverage is sufficient. Health and liability insurances that do not meet the requirements are the student’s own responsibility. Maastricht University cannot be held responsible for any damage that may occur during your stay in Maastricht.  

More information about insurance 
Please check the Nuffic website and certainly check the information section of our Visa Office concerning Health Insurance.

Housing


You can arrange accommodation with Maastrichthousing. The faculty does not act as an intermediary, so you need to make your own reservation. Maastrichthousing is a cooperation between two student housing organizations: Guesthouse UM and the Foundation for Student Housing in Maastricht.

It’s their shared goal to service housing for students, employees and guests from Maastricht University, Hoge School Zuyd and Jan van Eijck Academie.

Reservations are made on a 'first come, first served' basis so you need to arrange your accommodation as soon as possible!! Please check the website for more information and reservations. 

Please take into account the introduction day, the start and end of the semester and examination dates when you book a room. Please keep in mind you have to pay 35 euro subscription fee and first come first serve. 


Housing Helpdesk 

For assistance with housing problems, please click here.

Before your studies begin / During your studies

Maastricht University has a support website www.maastrichtuniversity.nl/support where you can find information of all kind.

Opening a Dutch bank account 

Having a Dutch bank account is convenient for a lot of monetary transactions in the Netherlands. If you would like to open a Dutch bank account, ING Bank has accounts that cater specifically to students. However, students are free to open an account at any bank in the Netherlands. Each bank has its own requirements and features. Providing you get a so-called World Pass, you will be able to withdraw money from any ATM machine in Europe (so not only in the Netherlands).

This will be free in all the Euro countries, whereas if you use your home country account you will probably have to pay each time you withdraw money from an ATM. You will be able to use your card plus PIN code to pay in stores and supermarkets in the Netherlands, and even in an increasing number of stores abroad. For information on how to open a bank account at ING Bank refer to the information on the UM webpage

Getting around in Maastricht

Getting around Maastricht and the Netherlands is easy. Cycling is the preferred mode of transport in the city and throughout the country there is an extensive system of public transportation of buses, trams, subways and trains. 

Below you will find an overview of the main options for getting around in the Netherlands. We also advise you to have a look at the Journeyplanner. This website will help you plan your public transport throughout the Netherlands. You can also visit the website of the Dutch Railways.

The bicycle

If you really want to sample Dutch life and get around quickly and easily, make sure you buy a bicycle. Get one just like the Dutch use as a serious form of transport: a sturdy, no-nonsense bicycle, preferably not too expensive so that if it gets stolen you will not feel too bad. Be sure to buy a good solid lock and fix your bicycle to an immovable object, in order to discourage bicycle-thieves. In fact, most Dutch students spend more money on the locks than on the bicycle itself.


Bicycle theft: If your bicycle gets stolen, you should report it to the police. Once you have the official police report you can visit the police station every last Saturday of the month to see if they have found your bicycle. If the police do not retrieve your bicycle, you have the opportunity to buy one of the other bicycles that were stolen, retrieved by the police but not picked up by the owner. These bicycles can be bought at a very low price.

General bicycle laws: Please note that the laws for cyclists in the Netherlands are quite strict. Although there are many bicycle facilities such as bicycle lanes on the streets and bicycle parkings, you are advised to pay attention to the road signs etc. One-way streets that are nevertheless accessible for bicycles are clearly labelled as such; deciding to drive into one-way streets in the wrong direction can result in a heavy fine. Also, make sure that when buying a second hand bicycle the brakes and more importantly the lights actually WORK. The police do regular check-up rounds on the inner city streets in particular and they will pay no attention to the fact that you are a foreign exchange student and therefore not familiar with Dutch laws.

Specific regulations for Maastricht: In the city centre and at the central railway station you are only permitted to park your bicycle in the provided racks. There are more than 5000 public racks throughout the city centre as well as five supervised bicycle parks where you can park your bicycle for 50 cents a day. If you park your bicycle anywhere else there is a risk that it will be removed and confiscated. If you want to check whether your bicycle is confiscated you can contact Gemeente Maastricht. Also please note that it is not allowed to cycle in the pedestrian area of the city centre.

Trains
Transportation companies provide frequent bus and tram services. Amsterdam and Rotterdam also have subways (called: ‘metro’). From Maastricht you can go by train to practically any destination in the Netherlands. Some destinations can be reached directly from Maastricht; for other destinations you have to transfer to another train at a station. Information about departure times of the public transportation can be found on the 9292 website. Information about departure times of trains going to and leaving from Maastricht and ticket prices can also be found on the NS reis website: you can also download the apps for NS reis and 9292. On the Holland website you can find tips for interesting places to go in the Netherlands.

OV-chipkaart
The ‘OV-chipkaart’ is a mean of payment for the public transport system. The smart card is the size of a bank card and contains an invisible chip. The OV-chipkaart can be loaded with credit in Euros with which you can travel anywhere within the Netherlands. There are personal, anonymous, and disposable cards. The disposable card can be purchased at the station vending machine. The anonymous OV-chipkaart can be bought at the ticket office and vending machines at the station. These cards allow the holder to travel immediately. The personal OV-chipkaart can be purchased from your public transport company or the OV-chipkaart customer service department 0900-0980 (€0,10 p.m.). 

Maastricht University
Faculty of Psychology and Neuroscience ((FPN)

International Relations Office

Universiteitssingel 40, level 1, 6229 ER Maastricht
P.O. Box 616, 6200 MD Maastricht
Monday - Friday: visiting hour from 10:00-11:00.